FAQs - Aurcel Home

❓ Frequently Asked Questions (FAQ)

Q: How long will it take to receive my order?

A: Orders are processed and shipped within 1–15 working days. Delivery times depend on the carrier and shipping option chosen at checkout.

Q: Can I return or exchange an item?

A: All sales are final. We only accept returns or exchanges for items that arrive incorrect or damaged. Please see our Refund Policy for steps.

Q: How do I start a return for a damaged or wrong item?

A: Please email info@aurcelhome.com or use the Contact Form with your order number and clear photos. We’ll guide you through the return steps.

Q: Do you ship internationally?

A: We currently ship to select countries — available shipping options will be shown at checkout.

Q: How can I get in touch?

A: Email us anytime at info@aurcelhome.com or fill out the Contact Form — we’re always here to help!